Contact Us
Thank you for stopping by. Whether you have a question, spotted something that needs fixing, or simply want to share your thoughts, we are glad to hear from you. This page explains the best way to reach us and what to expect once you do.
How to Reach Us
The quickest way to get in touch is by email. Write to us at [email protected] and a member of our team will read your message personally. We do not use automated replies to brush off questions, so every email is handled by a real person.
What You Can Contact Us About
We welcome messages on a wide range of subjects. Some common reasons people write to us include:
- Corrections: if you notice a detail that looks out of date or incorrect, please let us know so we can check it and update the page.
- General questions: if something on the site is unclear, we are happy to explain it in plainer terms.
- Feedback and ideas: suggestions for new topics or ways to make the site easier to use are always appreciated.
- Partnership or media enquiries: please include a short summary of your proposal and how best to reach you.
Helping Us Help You
To make sure we can respond properly, it helps if your message includes a clear subject line, the address of the page you are writing about (if relevant), and as much detail as you feel comfortable sharing. A screenshot can be useful when reporting a problem, but it is never required.
Please avoid sending sensitive personal information such as bank details, passwords or identity documents. We will never ask you for these by email.
When to Expect a Reply
We aim to answer all messages within two to three working days. During busy periods or public holidays it may take a little longer, but we will always do our best to get back to you as soon as we can. If your question needs further checking, we may send a short note to let you know we are looking into it.
Your Information
Any details you share with us are used only to respond to your message. You can read more about how we store and protect personal data in our Privacy Policy. For information about the rules that apply when using this website, please see our Terms of Use.
We value every message we receive, and your input genuinely helps us keep the site accurate, useful and easy to read. We look forward to hearing from you.